Consultation on the Delivery of Local Neighbourhood Services

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Closes 28 Jun 2021

Online Survey

Before starting the online survey, we strongly recommend that you read through the Cabinet Member Decision report linked below. This provides important background information to the questions you will be asked in the survey and will help you better understand the subject matter.

We appreciate that not everyone will have time to read through all the information provided in the detailed Cabinet Member Decision report. To help you, we have also provided a synopsis document that summarises the key points.

Please note, that while the synopsis and information presented on the portal are intended to help you find the key information more quickly, they are not recommended as a substitute to reading the Cabinet Member Decision report in order to fully understand the subject matter.

There are two documents:

  1. A ‘Synopsis’ document that summarises the key information from the Cabinet Member Decision report and is considered required reading before answering the survey questions.
  2. The Cabinet Member Decisionreport which provides additional detail to the above and is recommended reading to have a more in depth understanding of the subject matter.

Please complete the online survey and answer all the questions below. All responses must be received by 21 June 2021.

Synopsis document (this includes a glossary)

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1. Do you think the Redefining Local Services (RLS) aims and objectives match up with your priorities for local services?

Click here to see the aims and objectives


The aim of the Redefining Local Services (RLS) programme is to design and implement a better, more integrated and flexible local services delivery model that improves the look and feel of Brent’s public realm.


The objectives of the RLS programme are to:

  • Meet residents’ and businesses’ requirements for the services: fully engage with the community to understand their needs and aspirations
  • A clean, green environment: place clean streets, clean air, carbon reduction, quality green spaces, trees & biodiversity at the heart of the programme
  • Help the local economy: create jobs for local people and opportunities for local businesses to deliver our services
  • Be bold and innovative: explore all possible delivery options and seek out best practice and innovation from other providers, from the UK and abroad
  • Provide the best value possible with available council resources, in the context of post-Covid financial pressures
  • Ensure services are flexible and adaptable to change: build in control, flexibility and resilience to manage future change
2. How suitable do you think the council’s suggested evaluation criteria are for deciding which delivery model to use?

Click here to see the Delivery Model Evaluation Criteria

Following the review, a number of options for the overall delivery model were identified. Those options have been assessed using the following criteria, which are informed by the programme’s objectives and the review process:

  1. Flexibility and control of services
  1. Neighbourhood approach to managing localities
  1. Strategic management of boroughwide assets and specialist services
  1. Affordable solution in the context of post-Covid financial pressures
3. The Council currently has two favoured competing delivery models. Do you agree with the two models it has chosen?

Click here to see the two favoured completing delivery models

Two delivery model options are considered the favoured competing options. These are:

  • Option 1: Specialist contract providers with enhanced neighbourhood management (low level insourcing)

Option 1 is similar to the “Multiple Contracts” delivery model that is currently used. Option 1 comprises outsourcing using discrete, specialist contracts for strategic, specialist services and the insourcing and enhancement of a small number of client functions that would provide the Council with greater strategic control and improved contract management and stakeholder engagement.

  • Option 2: Specialist contract providers with enhanced neighbourhood delivery (moderate level insourcing)

Option 2 is based on Option 1 with the addition of the further insourcing of the full highways reactive maintenance service rather than the one gang undertaking 20% of reactive works. This full reactive service would be integrated with the Marsh Road Depot service and would enable a more integrated and flexible approach to the delivery of neighbourhood services.

A complete summary of the two options can be found in Section 4 of the Synopsis Document and Section 5.0 of the Cabinet Member Decision report.

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